Neon Agency are a leading provider of engagement solutions and software for various industries. Based on our experience and best practices here are five tips that can help you engage and retain your employees and channel partners.

1. Communication: How do you create a two-way dialogue with your employees and partners?

Communication is the foundation of any business relationship. It is essential to make your employees and channel partners feel heard, understood, and respected. You can do this by:

• Sharing your vision, goals, and values with them and explaining how they fit into the bigger picture.
• Asking for their opinions and suggestions on how to improve your products, services, or programmes.
• Providing regular feedback and recognition for their achievements and contributions.
• Using multiple channels and formats to communicate with them, such as emails, newsletters, webinars, videos, etc.
• Using Neon Agency’s engagement software to facilitate communication and collaboration.

‍

2. Training: How do you support your employees and channel partners with continual learning opportunities?

Everyone wants to learn and grow. If you are not supporting your employees and channel partners with this, they will go somewhere else to find it. So, how can you support them?:

• Offering them access to online training, workshops, or certification that is relevant to their roles.
• Creating a mentoring or coaching program that pairs them with experienced or senior members of your organisation or network.
• Encouraging them to participate in industry events, conferences, or trade shows where they can network and learn from others.
• Using Neon Agency’s engagement solutions to reward learning progress and achievements.

‍

3. Engagement: How do you give your employees and channel partners the tools and opportunities to engage with your brand?

Engagement is the emotional connection that your employees and channel partners have with your brand. Engaged people are typically 4 times more valuable to an organisation than unengaged. The more you engage them, the better the results. Consider:

• Creating a loyalty or incentive program that rewards employees or channel partners for their performance, referrals, or advocacy.
• Organising engagement events, such as team-building activities, social gatherings, or product sneak-peaks, that foster a sense of community and belonging.
• Celebrating desired engagement behaviours and recognising those who demonstrate them.
• Welcoming input in business changing ideas for products, services, or campaigns.
• Using Neon Agency’s engagement software to gamify and personalise their engagement journey, making it fun and rewarding.

‍

4. Recognition: How do you align your activity to the company values and recognise those who display them?

Recognition is the appreciation that you show to your employees and partners for their efforts and achievements. It is a powerful way to reinforce your company values and culture. You can do this by:

• Establishing clear and transparent criteria for recognition that are aligned with your company values and objectives.
• Celebrating and showcasing the success stories and best practices of your employees and partners on your website, social media, or newsletter.
• Giving recognition, such as certificates, badges, trophies, or gifts, that reflect their personality and preferences. A curated reward store can really help here.
• Using engagement software, such as Neon Agency’s, to automate and simplify your recognition process and make it visible, consistent and fair.

‍

5. Evolution: How do you measure, assess, and transform your engagement strategy?

Evolution is the continuous improvement that you make to your engagement strategy based on data and feedback. As your audience matures, new factors affect the business, and it is essential to keep up with the changing needs and expectations of your employees and channel partners. You can do this by:

• Collecting and analysing data on your engagement metrics, such as satisfaction, retention, productivity, sales, etc.
• Conducting surveys, interviews, or focus groups to gather feedback from your employees and channel partners on their engagement experience and satisfaction.
• Identifying the strengths and weaknesses of your engagement strategy and implementing changes or enhancements accordingly.
• Using engagement software, such as Neon Agency’s, to monitor and optimise your engagement strategy and performance with the flexibility to evolve.

Engaging and retaining your employees and channel partners is not a one-time event, but an ongoing process. By following these five tips, you can create a culture of engagement that benefits your business and your people.

If you need help with your engagement strategy, contact Neon Agency today and let us show you how our engagement software and solutions can help you achieve your goals.

‍